Reach our team via email or Slack depending on your plan. Here's how support works and what to expect.
Available on all plans. Send us a message and we'll respond within one business day. For billing or account questions, email us directly.
support@fastbuilder.dev
A dedicated Slack channel for real-time collaboration with your build team. Share files, discuss requests, and get instant status updates without leaving your workflow.
Direct access to your team
Jump to the front of the support queue with guaranteed response times under 4 hours during business hours. Includes escalation to senior engineers for complex issues.
< 4 hour response time
A single point of contact who understands your project, goals, and technical stack. Manages your queue, coordinates with the build team, and provides weekly status reports.
Personalised oversight & reporting
If your issue isn't resolved through standard channels, here's how we escalate.
Submit via email or Slack. Most issues are resolved within 1 business day.
If unresolved after 2 business days, your issue is escalated to a senior engineer with direct Slack or email access.
For critical issues (site down, security concerns), your account manager or our operations lead steps in within 4 hours.
If your production site goes down due to a deployment we made, contact us immediately via Slack or email with 'URGENT' in the subject. We treat these as critical and respond within 1 hour during business hours.
For billing questions or disputes, email support@fastbuilder.dev with your workspace name and billing cycle. We'll investigate and respond within 2 business days. See our refund policy for details.
If a third-party integration (Stripe, Vercel, etc.) causes issues, we'll help diagnose and route you to the right vendor. We won't leave you stuck. Our team assists with vendor communication.
For data export, deletion, or GDPR-related requests, email us with 'DATA REQUEST' in the subject. We process these within 5 business days per our privacy policy.
Whether it's a question about your plan, a technical issue, or a billing concern, we're here to help.
Contact us